Privacy Policy
At Abhishek Srivastava Coaching, your privacy, dignity, and personal truth are sacred. We uphold the strictest level of confidentiality in all our client engagements. This commitment is not just professional — it is ethical, emotional, and spiritual.
Data Fiduciary
Family Excellence Hub (operated by Abhishek Srivastava, India) is the Data Fiduciary responsible for personal data collected through this website, under India's Digital Personal Data Protection Act, 2023 (DPDP Act). For any privacy concern, contact connect@familyexcellencehub.com.
Personal Data We Collect
When you register for a masterclass or contact us, we collect: your name, email address, phone number (optional), and any message you send. We also automatically collect technical data such as IP address, browser type, device information, and pages visited, along with Meta Pixel identifiers (_fbp, _fbc cookies) used for ad measurement.
Purpose of Processing
We use your personal data to: (a) confirm your registration and send masterclass joining details, (b) send relevant educational updates you have consented to receive, (c) respond to your inquiries, (d) measure and improve the performance of our ads via Meta (Facebook/Instagram) using hashed identifiers, and (e) comply with legal obligations.
Sharing with Third Parties
We share limited data with: Meta Platforms Inc. (hashed email/phone, IP, and event data via the Conversions API for ad measurement and optimization), our email/webinar delivery providers, and our hosting infrastructure (Cloudflare, Supabase). We do not sell your personal data to anyone. Disclosure to law enforcement happens only when legally required.
Data Retention
Registration and contact data are retained for up to 24 months after your last interaction, after which they are deleted or anonymized. Meta Pixel data follows Meta's standard retention (up to 180 days for event data). You may request earlier deletion at any time.
Your Rights Under the DPDP Act
As a Data Principal, you have the right to: (a) access the personal data we hold about you, (b) request correction of inaccurate data, (c) request erasure of your data, (d) withdraw consent at any time, and (e) nominate another individual to exercise your rights in case of your death or incapacity. To exercise any right, write to connect@familyexcellencehub.com and we will respond within 30 days.
Grievance Officer
In accordance with the DPDP Act, 2023 and the Information Technology (Intermediary Guidelines) Rules, 2021, our Grievance Officer is Abhishek Srivastava. For any complaint regarding the processing of your personal data, contact connect@familyexcellencehub.com. Complaints are acknowledged within 24 hours and resolved within 15 days.
Cookies and Tracking
This website uses cookies and pixels (including Meta Pixel) to measure traffic and ad performance. You can disable cookies in your browser settings or opt out of Meta's interest-based advertising at facebook.com/ads/preferences. Disabling cookies will not break the registration flow.
Security
Your data is transmitted over HTTPS and stored on secured infrastructure with access restricted to authorized personnel. While we take reasonable safeguards, no online transmission is 100% secure; we will notify affected users promptly in the event of a verified data breach as required by law.
Coaching Confidentiality
Anything you share with us in a coaching context — verbally, in writing, or through digital communication — remains strictly confidential and is never disclosed to third parties without your explicit written consent, except where required by law or in cases involving imminent harm. Sessions are never recorded without your request, and no testimonials use your name or likeness without written permission.
Children
Our services are intended for adults (18+). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
Updates to This Policy
We may update this policy from time to time. Material changes will be highlighted on this page with a revised effective date.
Your healing begins with trust — and we honor that with everything we have.
Your truth is safe here. Your privacy is non-negotiable.
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